Effective date: October 29, 2026
Hydraulic Industrial Supply (“H.I.S.,” “we,” “us,” or “our”) has been Northern Nevada’s trusted leader in hydraulic and pneumatic parts, hose, and equipment since 1986. This Privacy Policy explains what information we collect through hydraulicindustrial.com (the “Site”) and through our text messaging program, how we use it, and the choices you have.
Information we collect
We collect only the information you choose to give us:
- Contact form. When you use the general questions form on our Site, we collect the details you enter, such as your name, email address, phone number, company, and message.
- Text messaging. If you provide your mobile number and agree to receive texts, we collect that number, your consent, and the content of messages you exchange with us.
- Basic site data. Like most websites, our hosting systems may automatically record technical details such as IP address, browser type, and pages visited, for security and site operation.
How we use your information
- To respond to your questions and requests submitted through the contact form.
- To provide quotes, order updates, and customer service related to our products and services.
- To send text messages you have agreed to receive (see “Text Messaging (SMS) Program” below).
- To maintain, secure, and improve the Site, and to comply with legal obligations.
Text Messaging (SMS) Program
H.I.S. uses OOMA, a business communications provider, to send and receive SMS text messages with customers. The following terms apply to our texting program.
Consent to receive messages
By providing your mobile phone number to H.I.S. and opting in, you consent to receive text messages from H.I.S. at that number. Consent to receive texts is not a condition of purchasing any goods or services.
Your information is not shared for marketing
Your personal information, including your mobile number and SMS opt-in data, will not be shared with third parties for marketing purposes. We do not sell or rent your information. Information may be handled by service providers such as OOMA only as needed to deliver messages on our behalf.
Message frequency
Message frequency varies. You may receive recurring messages depending on your interactions with us, such as responses to your inquiries, quote and order updates, or account-related notices.
Opt out with STOP
You can opt out of future text messages at any time by replying STOP to any message. You may also use the keywords CANCEL, END, QUIT, or UNSUBSCRIBE. After you opt out, you will receive a confirmation message and no further texts from us unless you opt in again.
Get help with HELP
Reply HELP to any message for more information, or contact us using the details below.
Message and data rates
Message and data rates may apply. Charges depend on your mobile carrier and plan. H.I.S. does not charge you for text messages, but your carrier may.
How we share information
We do not sell your personal information. We do not share it with third parties for their marketing purposes. We may share information only with:
- Service providers that help us operate our Site, email, and messaging (such as OOMA), who may use it only to perform services for us.
- Authorities or other parties when required by law, to enforce our rights, or to protect safety and security.
- A successor business, if H.I.S. is sold or reorganized.
Data retention and security
We keep information only as long as needed for the purposes above or as required by law. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure.
Your choices
- Opt out of texts anytime by replying STOP.
- Contact us to ask what personal information we hold about you, or to request correction or deletion.
Children’s privacy
Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Third-party links
The Site may link to other websites. We are not responsible for their privacy practices, so please review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.